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Snapshots Not Running

I am trying to figure out how to get a snapshot to run from within the S&OP Excel Add-In, but so far I can't see any indications that anything is happening if I run a snapshot immediately or schedule one to run in the near future. The snapshots listed below have been "started" over the past several days (which is hard to see because no dates are listed):

I don't see much showing up in my HANA log files either. Any ideas what might be wrong or any pointers on how to troubleshoot this problem?

Thanks!

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