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SAP CRM Survey URL for External Emails

Former Member
0 Kudos

Dear Experts,

We require to run a Email Campaign with a questionnaire URL.
This Questionnaire is basically BP related data where few fields  will be fetched and will request them to fill the rest and correct the fetched.

We have customized the PBO for the fetching part.

Now my question is really there is anyway we can send URLs on external Emails IDs, so that our PBO and PAI FM works.

If  XML parameter HTTP /HTTPs can be used to generate the URL, how to configure that?

Because I have read few posts  that suggests  that this is not possible on Project Basis and only possible is Mail To option.

Accepted Solutions (1)

Accepted Solutions (1)

former_member196553
Active Contributor
0 Kudos

Hello,

the PBO and PAI functions are called independently from the scenario, no matter if you use the BSP, http, https or mailto scenario. The PBO module is called when opening the survey, the PAI module is called when submitting the survey. Both the PBO and the PAI module are assigned in the survey attributes:

If you face any issues with the URL generation, in any of the mentioned scenarios please refer to the following notes:

836945 - Survey Tool: Empty dropdown boxes during the URL generation
https://service.sap.com/sap/support/notes/836945

1367567 - CRM Survey:FAQs  
https://service.sap.com/sap/support/notes/1367567

1734718 - Setup of connector ID parameter in CRM survey suite
https://service.sap.com/sap/support/notes/1734718

best regards,

Johannes

Answers (0)