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Error "Could not start the application; the parallel configuration is incorrect. See the event log of the application or use sxsrace.exe tool command line for more details."

Hello guys,

I have that error when I execute Web Intelligence or Universe Designer in BO 4.1, I have Windows 7 Professional SP1:

"Could not start the application; the parallel configuration is incorrect. See the event log of the application or use sxsrace.exe tool command line for more details."


I updated Visual 2005 but It cannot resolve that problem. I apreciate if you give me some help.


Thanks,

Sara.



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Former Member replied

Hi Sara,

The installer doesn't seem to flag all the necessary pre-requisites, missing hotfix updates to windows distributables. The missing piece can be found here: "Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update x86 and x64 executables".

This problem gives various symptoms, better described by the follow knowledge-base articles:

In brief, the solution is to rollback the update; add in these missing 3rd party components, then reinstall the upgrade again. After this the environment is recovered.

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