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Unable to open http://<servername>:<portno> not accessible though SAP and services are up

Former Member
0 Kudos

Hi,

We are facing issue in one of our SAP system.

We have a clustered environment and all the SAP services along with SAP

is up and running fine.

But when we are trying to access http://<servername>:<portno> we are

getting internet explorer can not display webpage error.

where as in another node its up and the link is also working fine.

Got the below error log from sapstartsrv log

SAP HA Trace: FindClusterResource: SAP resource not found

[sapwinha.cpp,

line 356]

SAP HA Trace: SAP_HA_FindSAPInstance returns: SAP_HA_NOT_CLUSTERED

[sapwinha.cpp, line 936]

Below logs from stderr0:

--- Unicode interface [u16_get.c line 237] pid = 17532 time =

1400212379:

Cmdline : \\<path>\sapmnt\<SID>\SYS\exe\uc\NTAMD64\sapcpe.EXE

pf=\\<path>\sapmnt\<SID>\SYS\profile\<SID>_J10_<SERVERNAME>

list:\\<path>\sapmnt\<SID>\SYS\exe\uc\NTAMD64/j2eeinst.lst

Invalid UTF-8 encountered by fgetcU16 (fileno 0x4)

a0 |. |

--- Unicode interface ------ End of message ------

--- Unicode interface [u16_get.c line 237] pid = 17532 time =

1400212379:

Invalid UTF-8 encountered by fgetcU16 (fileno 0x4)

a0 |. |

--- Unicode interface ------ End of message ------

--- Unicode interface [u16_get.c line 237] pid = 17532 time =

1400212379:

Invalid UTF-8 encountered by fgetcU16 (fileno 0x4)

a0 |. |

--- Unicode interface ------ End of message ------

\\<path>\sapmnt\<SID>\SYS\exe\uc\NTAMD64\sapcpe.EXE=>sapparam(18):

\\<path>\sapmnt\<SID>\SYS\profile\<SID>_J10_<servername>: line 56 starts

with illegal byte sequence

\\<path>\sapmnt\<SID>\SYS\exe\uc\NTAMD64\sapcpe.EXE=>sapparam(18):

\\<path>\sapmnt\<SID>\SYS\profile\<SID>_J10_<servername>: reading canceld

after 101 illegal bytes

Any suggestions or solutions that will resolve the issue will be

helpful.

Regards,

Sithara S

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
0 Kudos

Hi team,

Thanks for your inputs/suggestions.

The issue has been resolved after the restart of the DB server.

Regards,

Sithara S

Reagan
Advisor
Advisor
0 Kudos

We have a clustered environment and all the SAP services along with SAP is up and running fine. But when we are trying to access http://<servername>:<portno> we are getting internet explorer can not display webpage error. where as in another node its up and the link is also working fine.

If the SAP J2EE system should be running on node A and if you able to access the page with the URL http://hostname:51000 from node A and if you unable to access the same link from node B then the problem could either be with the URL or with the network.

Regards

RB

Former Member
0 Kudos

Please let me know the services/settings which are responsible for making the link work.

alwina_enns
Employee
Employee
0 Kudos

Hello Sithara,

but what is the port number which you have used? I'm asking because you have posted sapstartsrv.log file, sapstartsrv is listening to the port 5NN13 (NN - instance number), are you using this port 5NN13 in the URL? The log file of the program should be checked,  for which URL cannot be opened, if this program is running properly.

Former Member
0 Kudos

Hi Sithara,

Please check the below things:

1. Check if all the java processes are up and running fine without any issues from JCMON/JSMON.

2. Please check if the Debug mode is enabled for that SAP node. You can check that as below:

https://help.sap.com/saphelp_nw73/helpdata/en/4a/38f6c292a81c62e10000000a42189c/content.htm

3. If the issue is not resolved, please try to capture the HTTP trace using httpwatch tool (you can download it free and use it) to find any incorrect redirection.

4. Please attach the dev_server0, default trace here.

5. Finally, I hope you have checked Reagan's advice, take note of his point and see you are doing any missing anything there.

Let us know if it helps.

Regards,

Sujit Kumar Banerjee.

alwina_enns
Employee
Employee
0 Kudos

Hello Sithara,

which port number you are trying to access in the http://<servername>:<portno>, which program is listening at that port?

regards, Alwina

Former Member
0 Kudos

Hi Alwina,

We have not changed any of the port numbers and the system was fine until we did a restart of the whole server.

Could you please tell me what all settings needs to be checked.