on 05-15-2014 3:30 PM
Dear all,
My system was working perfectly but sudenly i just can´t open my solman workcenter, when i push the tcode solman_workcenter it gives me this page.
O searched here on the forum and all the services are activated and the roles for the users running the transactions are also ok but still can´t work,
Please help.
Nelson Chamba\
Maintain the hostname of the solution manager with the IP address in the hosts file of the system where you are running the Tx solman_workcenter.
Also if there are any hung (IE) sessions then terminate that from the task manager and relogin to the solution manager
Regards
RB
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Hi Nelson,
Check if the entry for the server is maintained in hosts file of the local PC on which you are launching transaction SOLMAN_WORKCENTER.
File name "hosts" usually at location "C:\Windows\System32\drivers\etc"
Entry to be maintained as -
xxx.xxx.xxx.xxx hostname.domain.com hostname
10.11.12.13 mysapserver.mydomain.com.au mysapserver
After this, quit all SAP GUI sessions & retry after logging in again. Hope it helps.
Best Regards,
Tanmeya
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HI NC,
Please confirm are you able to ping IP of your solution manager server via FQDN on the client machine means complete resolvent of solution manager hostname .e.g as below :
ping solman.domain.com --> This command should resolve with IP of your Solution Manager.
Hope this will help you.
Regards,
Gaurav
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Hi Nelson,
Just go to IE ---> Internet options --> Security --->Trusted sites ---> Sites and add FQDN under here and try to re execute the solman_workcenter tranx again.
Regards,
Gaurav
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Hi Nelson,
In addition to what Gaurav and Benjamin have suggested, you can also check if there is any firewall/network issue.
Do a telnet/tracert to the IP address of solution manager and ports in the services(32xx,80xx).
Regards,
Laxman
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Dear Gaddam,
The telnet to the solman box on the ports 3200 and 8000 is not responding. But the crm_ui transactions works fine, the http://sap1.xxxxxxx.xx.xx:8000/index.html also works fine just the workcenter is the one it´s giving me this bug.
The ITSM
Best regards,
NC
Hi Nelson,
Have you maintained FQDN hostname in your hostfile.Try to maintain it first if not set & try again with re execution of tranx solman_workcenter.You can maintain FQDN with parameter icm/host_name_full.
Regards,
Gaurav
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