IT Servicemanagement (WebUI) - Add Textbox

[Private_Member_19084]

Hi experts,

in IT-Servicemanagement (solman 7.1)  there is the possibility, to enter texts (like description, reason, answer, ...).

In default there is only one text-box available and there is a button on which you can select the text which you want to enter.

I would like to add now a second text box.

So when I click on create, that there is one textbox for "Description" and one for "Reason".

Can somebody please provide me a guideline or explain how it works?

Thank you

[Private_Member_19084 · Accepted solution]

So, after searching a lot I found the solution.

This threads is exactly what I was looking for, for ITSM it was the perfect solution

Only be careful with implementing the BSP-Coding, because some small errors are included.

I remeber an ENDIF needs to be moved and </HTMLB....> is missing.

Further there is an IF included, which I did remove, because this was for a special order-type.

Also I didn't set "value="0" in <get>-method, as I want to display the text also after PAI.

[Private_Member_19084]

Hello together and thx for help.

I will do the development on this, but I don't know how.

So therefore I am asking for a kind of guideline, which describes how to create a textbox.

Kind regards

[Former Member]

Have you checked if this can be done via configuration (configuration mode in itsm)?

[Private_Member_19084]

Hello Algrace,

yes roughly. I think this is not possible via UI-Confiugation.
I think I need to add a further field via BSP_WD_CMPWB.

Kind regards

[Private_Member_19084]

Hello together,

does noone know, how to enhance this?

Kind regards

[Private_Member_19084]

really nobody knows how to achieve this?

[Private_Member_19084]

Does anybody have an idea on this?

[Former Member]

That's a basic requirement. Regarding on how to enhance Web UI screens, you will have a better chance of getting help in the space. To get you started, use F2 to see the technical details of the Web UI component, then use transaction BSP_WD_CMPWB to create an enhancement and take it from there. See the documentation for details.

[Former Member]

Hello Christian,

Did you mean assigment block texts ?

BR,

K.

[former_member190691]

Hi Christian,

There is not a native way to do that, you need to add one text at a time. It will be shown in history. Maybe a developer can help you.

Regards.

Fernando.

[Former Member]

Hello Christian

Please read note 1636146 - Solution Manager: create own text type

Also check note 1772285 - How to configure Text Templates (User Text Template and System Text Template) for further development.

BR,

K.