service order background of sales order

[Former Member]

Hi experts,

when I create a sales order, at the background a service order been created that I want .How can I do ?What is the cusmizing settings?

thanks..

[rmazzali]

Hi,

the service process is guided by some special item categories.

First you have to define a repair procedure:

spro->sales/distr->sales->sales document->customer service->return&repair proc.->define repair procedure.

here you define the stages and related actions: each action is related to an item category with the same name. Ex: action 101 is related to usage R101 in item cat. determination.

You cannot create custom actions !

Then place the repair procedure in the item category.

have a look to sales order RA or RAS and related item categories to better understan my explanations.

pls. reward points if helpful

regards

Roberto