Knowledge Article in ITSM

[former_member190691]

Hi experts,

I have a doubt regarding knowledge article in Solution Manager 7.1, when you create a Article, what is the scope of it?, it can be publish for users? or it is only for support team?

thanks for your support.

Regards.

Fernando.

[former_member190691 · Accepted solution]

Hi,

Now i know i need TREX for advanced search of Knowledges articles, and it can be only attached to incidents and so on.

Regards.

Fernando-

[Former Member]

Hi Luis,

Yes, it can be publish for users, by defining the authorization scope.

refer page number 4 knowledge management

refer Working with Knowledge Articles - Master Data - SAP Library

Thanks

Jansi

[former_member190691]

Hi Jansi,

Thanks for your prompt response, once you define the scope as public, the key user can see these article? Where is published? and where the key user can consult it?

Thanks

Luis Fernando.