on 05-13-2014 1:00 PM
I have to assign same SAP Component to 4 person in Support Team Determination.but the function determine only first Person not all person.
Dear All
The issue is related to the Action Profile .
I have Changed the ACTION PROFILE USING TCODE - CRMC_PROCESS_MA
And change the action profile for ZMIN .
and now mail flowing fine.
Regards
Vivek Rawat
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Make sure that the condition in your action is correct. You may also add the email addresses to the BP. one BP can have multiple email addresses.
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Hi Vivek,
Please check the SMIN_STD_FIND_TEAM_SEND_EMAIL action definition is active and check in sost mail is triggering
Actions SMIN_STD_FIND_TEAM_SEND_EMAIL, SMIN_STD_FIND_PARTNER_FDT: Automativally finds support team based on a rule framework (PFAC or BRF+) and sends an e-Mail to the Support Team, if found.
So not required customize action definition for mail triggering, solman 7.1 SMIN having standard action definition.
Whether you are using BRF+ or PFAC for suppport teamd determination?
Also check smartform " AI_CRM_IM_FULL_DATA_FORM" is active ? in the transcation -/nsmartforms. This smart forms only send the mail
Rg,
Karthik
HI jansi and kartik,
i have configure according to the doc i am using standard transaction smin but when an user create message no email is generated.
thanks
vivek rawat
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Hi Vivek,
you can always various options are there, You can create a DL for those 4 to 5 ppl. and assign them to the BP as group to notify at once slot.
or step 5 sending email to multiple recipients.
or 1512895 Support team determination + e-mail notific. to support team
Thanks
Jansi
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HI Vivek,
I think it will work,
Create the support team and assign the responsible person in the team.
In support team determination assign support team BP to the SAP Component and assign distribution mail id in the BP details.
So once the particular component is selected it will trigger the mail to whole team.So it will hep to know all the people about incident assign to the team.
Rg,
Karthik
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