In Processing with SAP

[Former Member]

Hello Experts,

I could not confirm a message when it is still "In Processing with SAP". Is this standard? How should we customize this so that messages can still be confirmed even if it is still with SAP. Thank you.

regards,

Grace

[Former Member · Accepted solution]

Hi Algrace,

Try with AI_SDK_SP_AUTO_CLOSE. I hope this report, You can close the message with the status "In Process By SAP" too,

but SAP's standard practise we are not supposed to close CRM ticket which are in INPROCESS by sap. this lead inconsistency. Even sap provided another report AI_SDK_SP_AUTO_CLOSE_2 which prevent the ticket confirmation when the ticket with SAP Still opens.

All the needed information for how to create this report and usage available in the SAP note 1498458 - AI_SDK_SP_AUTO_CLOSE: Eliminate status inconsistencies and also refer the sap note 1792409.

Thanks

Jansi

[Former Member · Accepted solution]

Hi Jansi,

The report still not allows us to close messages being processed by SAP. Anyway, since this is SAP standard, we will just follow this process. Thank you for the help.

regards,

Grace

[VJain]

Hi Grace,

Also try with SE38 --> AI_SDK_SP_AUTO_CLOSE -->
Select Change by Checking SAP Status: S and then test again.

Thanks

Vikram

[VJain]

Hi Grace,

Please check the instructions

1792409 - AI_SDK_SP_AUTO_CLOSE: Transaction type not supported

1799752 - AI_SDK_SP_AUTO_CLOSE: auto text is added Incorrectly

1733972 - Errors When Using two FINI status

(FYI: Some time ago we had a similar problem (however, came the

SAP status value added), which was solved with the following note:

1498458 AI_SDK_SP_AUTO_CLOSE: Statusinkonsistenzen eliminate)

Thansk

Vikram

[VJain]

Hi Grace,

Please check my blog:

Solman - Set Up Automatic Confirmation / Changing User Status of Messages using report: AI_SDK_SP_AUTO_CLOSE_2

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/27920

You will find few examples i descibed. I hope this will help.

Thanks

Vikram