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Blank page in after Netweaver 7.4 upgrade

Former Member
0 Kudos

Hello -


Please find below status of Portal after upgrade and suggest some solution.



1) /irj/portal is not working, giving 500 error.

2) NWA page is opening but after giving valid login credentials it

shows

blank screen.

3) User Admin page is also opening but after giving valid login

credentials it allows me to enter Identity Management but I cant do

anything.

4) I can not use Administrator for nwa since it is not working although

it is not locked. I have activated the emergency user SAP*.

5) Even by emergency user I am not able to change(password) any user in

Identity management. It gives message "contact your adminstrator"

6) I have tested LDAP authentication through SPNEGO wizard in nwa by

using SAP* and it is working fine.

6) I am attaching tshw trace for irj/portal.

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

This has been resolved. Solution was provided by SAP.

Root cause: User pcd_service" has the wrong producer(We using FPN) roles assigned.

Solution delete entries from UME table on DB level.

This error is just specific to our environment.

former_member185239
Active Contributor
0 Kudos

Hi Kapil,

Kindly paste the std_server and default tarce.

Also checked the sapnote

1630240 - Portal runtime error after installing or upgrading to SAP NW 7.3x and 7.4x

With Regards

Ashutosh Chaturvedi

Former Member
0 Kudos

Thanks, I cant do patch upgrade since administrator user is not working.

Attached is the server trace.

Default trace

<!--LOGHEADER[START]/-->

<!--HELP[Manual modification of the header may cause parsing problem!]/-->

<!--LOGGINGVERSION[2.0.7.1006]/-->

<!--NAME[./log/defaultTrace_00.trc]/-->

<!--PATTERN[defaultTrace_00.trc]/-->

<!--FORMATTER[com.sap.tc.logging.ListFormatter]/-->

<!--ENCODING[UTF8]/-->

<!--FILESET[2, 20, 10485760]/-->

<!--PREVIOUSFILE[defaultTrace_00.1.trc]/-->

<!--NEXTFILE[defaultTrace_00.3.trc]/-->

<!--ENGINEVERSION[7.40.3301.351782.20131015082828]/-->

<!--LOGHEADER[END]/-->

#2.0 #2014 05 09 07:52:43:900#+0200#Error#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#

com.sap.ASJ.web.000137#BC-NWA-INC-UIF#sap.com/tc~lm~itsam~ui~mainframe~wd#C0000A965178004A000012F0000015FC#4100950000000004#sap.com/tc~lm~itsam~ui~mainframe~wd#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#Administrator#1##1C3E7E6AD73E11E3AF790000003E9356#90a8da31d73911e382470000003e9356#90a8da31d73911e382470000003e9356#0#Thread[HTTP Worker [@215510101],5,Dedicated_Application_Thread]#Plain##

Cannot process an HTTP request to servlet [dispatcher] in [webdynpro/resources/sap.com/tc~lm~itsam~ui~mainframe~wd] web application.

[EXCEPTION]

java.lang.StackOverflowError

  at java.util.zip.ZipFile.getEntry(ZipFile.java:192)

  at java.util.jar.JarFile.getEntry(JarFile.java:218)

  at java.util.jar.JarFile.getJarEntry(JarFile.java:201)

  at sun.misc.URLClassPath$JarLoader.getResource(URLClassPath.java:773)

  at sun.misc.URLClassPath$JarLoader.findResource(URLClassPath.java:751)

  at sun.misc.URLClassPath.findResource(URLClassPath.java:150)

  at java.net.URLClassLoader$2.run(URLClassLoader.java:438)

  at java.security.AccessController.doPrivileged(Native Method)

  at java.net.URLClassLoader.findResource(URLClassLoader.java:435)

  at java.lang.ClassLoader.getResource(ClassLoader.java:1109)

  at java.lang.ClassLoader.getResourceAsStream(ClassLoader.java:1299)

  at com.sap.engine.boot.loader.Multi