on 05-08-2014 11:34 PM
Hello -
Please find below status of Portal after upgrade and suggest some solution.
1) /irj/portal is not working, giving 500 error.
2) NWA page is opening but after giving valid login credentials it
shows
blank screen.
3) User Admin page is also opening but after giving valid login
credentials it allows me to enter Identity Management but I cant do
anything.
4) I can not use Administrator for nwa since it is not working although
it is not locked. I have activated the emergency user SAP*.
5) Even by emergency user I am not able to change(password) any user in
Identity management. It gives message "contact your adminstrator"
6) I have tested LDAP authentication through SPNEGO wizard in nwa by
using SAP* and it is working fine.
6) I am attaching tshw trace for irj/portal.
This has been resolved. Solution was provided by SAP.
Root cause: User pcd_service" has the wrong producer(We using FPN) roles assigned.
Solution delete entries from UME table on DB level.
This error is just specific to our environment.
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Hi Kapil,
Kindly paste the std_server and default tarce.
Also checked the sapnote
1630240 - Portal runtime error after installing or upgrading to SAP NW 7.3x and 7.4x
With Regards
Ashutosh Chaturvedi
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Thanks, I cant do patch upgrade since administrator user is not working.
Attached is the server trace.
Default trace
<!--LOGHEADER[START]/-->
<!--HELP[Manual modification of the header may cause parsing problem!]/-->
<!--LOGGINGVERSION[2.0.7.1006]/-->
<!--NAME[./log/defaultTrace_00.trc]/-->
<!--PATTERN[defaultTrace_00.trc]/-->
<!--FORMATTER[com.sap.tc.logging.ListFormatter]/-->
<!--ENCODING[UTF8]/-->
<!--FILESET[2, 20, 10485760]/-->
<!--PREVIOUSFILE[defaultTrace_00.1.trc]/-->
<!--NEXTFILE[defaultTrace_00.3.trc]/-->
<!--ENGINEVERSION[7.40.3301.351782.20131015082828]/-->
<!--LOGHEADER[END]/-->
#2.0 #2014 05 09 07:52:43:900#+0200#Error#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#
com.sap.ASJ.web.000137#BC-NWA-INC-UIF#sap.com/tc~lm~itsam~ui~mainframe~wd#C0000A965178004A000012F0000015FC#4100950000000004#sap.com/tc~lm~itsam~ui~mainframe~wd#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#Administrator#1##1C3E7E6AD73E11E3AF790000003E9356#90a8da31d73911e382470000003e9356#90a8da31d73911e382470000003e9356#0#Thread[HTTP Worker [@215510101],5,Dedicated_Application_Thread]#Plain##
Cannot process an HTTP request to servlet [dispatcher] in [webdynpro/resources/sap.com/tc~lm~itsam~ui~mainframe~wd] web application.
[EXCEPTION]
java.lang.StackOverflowError
at java.util.zip.ZipFile.getEntry(ZipFile.java:192)
at java.util.jar.JarFile.getEntry(JarFile.java:218)
at java.util.jar.JarFile.getJarEntry(JarFile.java:201)
at sun.misc.URLClassPath$JarLoader.getResource(URLClassPath.java:773)
at sun.misc.URLClassPath$JarLoader.findResource(URLClassPath.java:751)
at sun.misc.URLClassPath.findResource(URLClassPath.java:150)
at java.net.URLClassLoader$2.run(URLClassLoader.java:438)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findResource(URLClassLoader.java:435)
at java.lang.ClassLoader.getResource(ClassLoader.java:1109)
at java.lang.ClassLoader.getResourceAsStream(ClassLoader.java:1299)
at com.sap.engine.boot.loader.Multi
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