Add Approver button disabled in SRM Shopping cart

[Former Member]

Hello,

We have activated 2 level PC workflow. However we are facing issue that Add Approver button is not enabled.

Could anyone please advise.

Thank you

Ritesh

[Former Member · Accepted solution]

Hi Ritesh,

On the face of it,I have couple of points for you to check it out.

1.

Please check the agent assignment at the header level of the workflow.

Go to transaction PFTC -> Select workflow template -> 14000133 (or   

whichever workflow you are using) -> Display -> Additional data ->   

Agent Assignment -> Maintain -> Attributes -> Select radio button    

'General Task' .. or instead of everybody being able to make changes 

you can set the agent assignment of the workflow at role level.      

Please also review note 581191.

2.Check if this button is not visible or not for all the roles.

3.Check any portal enhancements or Metadata config to make it display.

Thanks

Balaji

[Former Member · Accepted solution]

Hi Ritesh,

Were you able to solve this issue ? If yes,how did you accomplish this?

Thanks

Balaji

[Former Member · Accepted solution]

Hi Balaji,

We have raised OSS message, Will update you if SAP will give us some solution to fix it.

Thank you

Ritesh