Enhance mail from Service Desk with "Support Team"

[Former Member]

Hi

We use different actions to make it possible to send mails from the service desk with the message text content. One of the actions is based on the Smartform: CRM_SLFN_ORDER_SERVICE_01.

This form has a field with the business partner currently assigned as "Processor" of the message, but I would like a field with information about the "Support Team" assigned, too, so that this informations is also avaliable in the mail generated.

Any suggestions on how to retrieve this information, and make it part of the form ?

Regards

Lars F. Larsen

[Former Member]

Hi

Thank you very much!

Regards

Lars

[Former Member]

Goto the "global definintions" of the form and look at the "form routines". Scroll down and you will see Form get_partner_details. You can see how they determine 'reported by' using 'SLFN002'.

• determine the contact person details

CLEAR ls_partner_wrk.

LOOP AT it_partner_h INTO ls_partner_h_wrk

WHERE mainpartner = true

AND partner_fct = 'SLFN0002'.

Support team is 'SLFN003' You'll probably need to add your own global data as well. Good luck.

Jung