OSS incident

[Former Member]

Hello Expert,

How to raise an oss incident directly through solution manager 7.1?

Can someone guide me on this.

Regards,

Abhishek R

[prakhar_saxena]

Hi Abhishek,

Have you checked the incident management configuration guide.

already you can see the link below

https://websmp201.sap-ag.de/~sapidb/011000358700000514762011E.PDF

Further,

the process is as soon as you setup the incident management or service desk you can post incident in the solution manager system where you have a block for raising OSS incidents for the same.

Hop this clarifies if not let us know further

Thanks

Prakhar

[Former Member]

Hello Experts,

I need it without configuring servicedesk.

Regards,

Abhishek

[VJain]

Hi Abhishek,

You need to configure service desk for that if you wnat to raise OSS incident from Solution manager system.

Thanks

Vikram

[former_member190691]

Hi Abhishek,

You need to configure the SMIV transaction (copy to ZMIV) to send oss incident to SAP, and this is launched by the servicedesk.

Regards.

Fernando.

[VJain]

Hi Abhishek,

You acn create Incident by three different ways:

1. go to transcation CRM_UI --> Create Incident

2. In SAP GUI, Help --> create

3. Workcenter --> Create new message

Thanks

Vikram

[former_member182657]

Hi Abhishek,

You need to configure Service desk at your end to raise OSS messages from Solution manager .For reference you can get document at http://www.rbe-plus.ru/pdf/solman_ServiceDesk.pdf

Hope this will help you.

Regards,

Gaurav