Question about how to connect two solution manager

[Former Member]

Hello experts

,

one of our clients wants to connect his SOLMAN to our SOLMAN, that way

when they receive a case in his ICM we can monitor the case and respond

It, if the situation requires or they ask for our help.

Can you please tell me if theres a way to connect them and what is the

best way to do that?

Thanks for your help,

Regards,

[prakhar_saxena]

Hi

There is a guide and demo available to connect solman for incident as below

https://websmp204.sap-ag.de/~sapidb/011000358700001243472009E.PDF

https://websmp204.sap-ag.de/~sapidb/011000358700000129912009E.ZIP

hope this helps and resolves

Regards

Prakhar

[VJain]

There is also one pdf guide for service desk to service desk integration. That is old one but i am sure its still be fine.

Thanks

Vikram

[VJain]

You are going to connect a Solution Manager to another Solution Manager, so I think it is enough to use the RFC destination on the connection.
I suppose you want to send a message from 7.0 to 7.1, so you may:

In Solman 7.0 system:
1. T-code SM59   > Define an RFC connection to 7.1 system;
2. T-code ICTCONF   > Add an entry for the 7.1 service desk, specify
the RFC Destination as the one you defined   > Activate -> Generate default value mapping (you may find the button on the top of ICTCONF).

In Solman 7.1 system:
1. T-code SM59   > Define an RFC connection to 7.0 system;
2. T-code ICTCONF   > Add an entry for the 7.0 service desk, specify the RFC Destination as the one you defined   > Activate -> Generate default value mapping;
3. Customize your own value mapping including the transaction type. You will find the details in:
    IMG -> SAP Solution Manager -> Capabilities (Optional)    -> Application Incident Management (Service Desk)    -> External Integration -> External Service Desk

Most fields of SIVA and SMIV are the same (for example, priority) so you do not need to care about the value mapping if you do not have special requirement. However, some fields only exist in SIVA category, subject) and others only exist in SMIV (multilevel categories). You may need to implement your own code according to your requirement.

Thanks

Vikram