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Solman SMIN Incident: Information for SAP

Hi

We are using SMIN (actually ZMIN in customer namespace) in Solution Manager 7.1

I have created a test incident for SAP just to ensure it's working, which it is.

However, I have logged into the SAP Support Portal to just check the OSS Incident and how it compares to the information I put in Solman.

Short Text and Description both come across ok.

However, the "Information for SAP" field in Solution Manager (which I thought was the field that WOULD come across) does NOT show in SAP Support Portal.

So just confirming, should "Information for SAP" come across into the OSS incident?? If so, why isn't it appearing for me?

Also, is there any way to add "Steps for Reconstruction" in Solman? This area is also blank in SAP Support Portal.

Thanks very much!!!!!!!

Shaun

replied

Hi Shaun,

sorry for delay as I am travelling.

I was looking in your screenshots and it seems to sync issue.

Can you check if the job is scheduled and running ...basically all the standard jobs get scheduled via Solman_setup - Basic configuration

REFRESH MESSAGE STATUS

This periodic job gets SAP answers to messages sent by the SAP Solution Manager.

ABAP program: AI_CRM_IM_UPDATE_FROM_SAP

Start time: Immediate execution.

Execution interval: Twice a day.

Source- SAP Incident Managment config guide

Check the log and if not schedule, do it.

hope this helps

Thanks

Prakhar

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