on 05-05-2014 8:04 PM
Hi Sam,
To acquire the support packs you need to set up a 'maintenance transaction' in Maintenance Optimizer in your Solution Manager system. Maintenance Optimizer will determine the appropriate support packs and put them into a download basket for you and then approve them for download. Once you've done that, then you can download the support packs from the Service Marketplace and apply them to your system with SPAM. You can manually put the support packs you want into a download basket directly on the Service Marketplace, but you won't be able to download them until you approve them via Solution Manager. The reason for this is to ensure you are downloading a consistent and appropriate set of support packs.
How many clients do you use on the target system? If it's only one, then perhaps a system copy would be more effective than a client copy.
Regards,
Matt
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In addition to what Matt suggested check whether the packages are present in the DIR_TRANS/EPS/in
Do a "Load packages from the Application Server" and see if the packages are available.
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