Font size issue in caption name of screen in syclo

[Former Member]

Hi,

I am working on a syclo agentry project.

We have many screens in my application and we are using Motorola ET1 device with android version 4.1.1.

The issue is that when we are keeping the deivce in landscape view the caption name of the screen is getting half cropped from bottom.

For reference i have put one screenshot below.

Also it is coming just fine in portrait view.

Is there any way that the font size can be minimized or some configuration change in application so that this issue can be resolved.

Thanks,

Star

Tags edited by: Michael Appleby

[bill_froelich]

Star,

What version of the Agentry client are you using?

--Bill

[Former Member]

Hi Bill,

We are using agentry client version 6.0.38.1.

Thanks,

Star

[bill_froelich]

I tested on a device here and see the same issue using 6.0.40.1.  I would consider this a bug and open an issue with support so they can escalate and have it corrected.  It appears to be device/os version specific as I don't see the issue on Android 2.3.4 but I do see it on Android 4.1.1 and Android 4.4.2.

I am also going to open an issue with Engineering on this as well.

--Bill

[neha_mahanty]

Hi Bill,

We are facing the same issue with the caption in the screens. Please guide how to solve this.

Thanks and Regards

Neha Mahanty

[agentry_src]

Hi Neha,

As Bill indicated, you need to open a (CSS) ticket as it is a bug.  The solution must be provided by the developers as a patch or as an SAP Note to be applied.  When the problem is due to the application software itself and not configuration or settings, it must be addressed by SAP.

Regards, Mike

SAP Customer Experience Group - CEG

[neha_mahanty]

Thanks Mike , I shall raise a ticket for the same.