Confirm button disabled for Reporter in Solman 7.1 SP10, Incident managment

[Former Member]

Hello,

we are using CRM_UI for Incident managment. When the ticket is in status "Proposed Solution" , Reporter is not able to confirm the ticket, "Confirm" button is disabled. How to enable this button?

Renato

[Former Member]

Hello Renato,

Please check authoraziton object b_userstat mentioned at belowed thread:

BR,

K.

[Former Member]

This ticket was in status "Sent to SAP" and that's why could not be confirmed. Thank's.

Renato