SOLMAN 7.1 CRM UI - "Reported By" Empty

[Former Member]

Hi Experts,

I am currently on SOLMAN 7.1 SP10, configuring Service Desk.

The "Reported By" field is not getting populated if i directly create incident in CRM UI (tcode: SM_CRM or using direct link).

The best part is, if I create incident from any Managed Systems (Help--> Create Support Message), the "Reported By" field is populated

So, this should not be any problem with Business Partner setup (as highlighted by many SCN links).

I suspect, I might have missed out any config, but something tells me its "Access Sequence" (but there are no guide on this anywhere)

AIC1	Preceding Document  -> Reporter -> Current User

I did go thru the wizard, but i dont understand anything. This suppose to be easy for people out there.

Below are all my screenshots for "Partner Determination Procedure"

Appreciate experts help (this is my first post in SCN )

i have added some parameters here (DNO_CUST4), such as below, please do advise if these are appropriate / related to this issue.

PARTNER_FCT_CREA	0	SLFN0002
PARTNER_FCT_DESC_CREA	0	CREA

Thanks

Regards

Shahul

[VJain · Accepted solution]

Hi Shahul,

As far as i remember in CRM_UI, messages creation doesn't fill "Reported by" field automatically. Try in SOLMAN system using Help --> create and see if its filling there. IT will fill Reported by field from there but not from CRM_UI. I will test in my test system and will let you know.

Thanks

Vikram

[Former Member · Accepted solution]

Thanks for the reply Vikram,

Yes, both Incident created from SAPGUI (Help--> Create Support Message) and Incident from Workcenter has "reported by" field automatically.

But how this can be automated ?

Yes, CRM001 entry was done in BP.

Thanks

Regards

Shahul

[VJain · Accepted solution]

Hi Shahul,

In CRM WEB UI we we are using CRM functionality thats why its not possible there yet. So, in CRM UI , Reported By field doesn't get filled automatically. I tested in my test system and was same result.

Thanks

Vikram

[Former Member · Accepted solution]

Thanks Vikram,

But i still think there is a way to automate this using config or action profile.

I really hope someone can give a solution to this, especially crm guys which are familiar with this stuff.

Thanks anyway.

Regards

Shahul

[former_member541232 · Accepted solution]

Hi Shahul,

Try making the following setting in define partner determination procedure of your transaction type.

Check if this solves your concern!

Regards,

AD

[Former Member · Accepted solution]

Thank you very much Ash.

I never thought the solution will be that easy.

Thanks Again.

Regards

Shahul

[VJain]

Hi Shahul,

Have you maintained an entry for CRM001 in BP in Identificatoin section?

Thanks

Vikram

[Former Member]

Hi all,

I also found some configs on the right side of "Partner Functions in Procedure"..

Please advise if these are correct or what suppose to be the exact value.

"Reported By" is still not working.

Thanks in advance.