Not able to Print Claim Form

[puneet]

Hi ESS Expert,

We have designed form for various Claim request and maintained in Configuration also.. but when when employee click on Print button for any request then system shows blank screen ..

I have attached screenshot also.

Do EP consultant has to maintain some configuration for this or any other config needs to be done.. ?

Kindly provide the solution

Thanks

Puneet

[former_member182426 · Accepted solution]

you have to install ACF files based on your versions in your desktops to open the forms.

check below OSS notes

766191 - Active   Component Framework Installation

1781943   - SAP ACF Client:SAP ACF Client support to Adobe Reader XI

1556628   - SAP ACF: SAP ACF Client support to Adode Reader 10.

1776752   - Employee gets blank screen while printing the Income Tax Declaration form   in Portal

[puneet · Accepted solution]

Hi Shankar,

We have done changes as per requirements and I have installed ACF exe also on my desktop, Now when i am selecting Print button then Form is getting displayed but system automatically starts ACF Trace screen also..

How to remove this screen ?

Once more doubt, as every user will use Print Button .. then How each will use this functionality.. ?

Do we have to communicate to client to install in each system .. or is there some other way ?

I have installed some files also as mentioned in Note

I have enclosed screenshot also.

Kindly provide solution..

Thanks

Puneet

[former_member182426 · Accepted solution]

this screen shot ok, it will open it. we just have to close it.

Yes you have to install this in all end users desktops. Then only then can view the claim forms.

[Former Member]

check in other browser or check printer settings in ur system

[puneet]

Hi Dear,

Thanks for reply.. I have check the settings but stiill not working.

Do i have to change some values in 40ACS feature ?

Thanks

Puneet