ARM approval error after upgrading to SP14: Database error while using the secure store.

[Former Member]

Dear GRC experts,

After upgrading GRC 10 to SP14, assigning manual passwords during the approval of a request, the approval process is failing.

Here is the scenario; your advice will be appreciated.

Task: Manually assign passwords to multiple systems contained in the request

Where: On the access request, go to “User System Details” tab

Issue: After approving/submitting the request, the error “Database error while using the secure store” is generated

Logs: Nothing on transactions SLG1 or ST22; however ST11 shows the error attached below:

This is the failed approval of the request:

Other scenarios executed as a workaround, and passed the password assignment this time:

• The approval will work if only one password is assigned to any of the given systems. The rest of the systems get an auto-generated
  password.
• ARM also accepts multiple passwords when the requestor assigns passwords on the “User System Details” prior submitting a
  request. The GRC admin can approve once reached for system approval.
• AS FYI, “Confirm Password” is only required when creating the request but not on any other stage.

System information:

  -Netweaver 7

  -GRCFND_A SP14

  -GRCPINW SP13

Regards,

Gustavo

[Former Member · Accepted solution]

SAP just delivered a note to fix this issue. The number is 2022294.