SAP installation failed phase (Create users for SAP System)

[Former Member]

Hi All, When installing SAP, error getting for the below phase."Create users for SAP  System'.Please find the error as attachment. Thanks, Sam

Logs.txt.zip

[former_member259023 · Accepted solution]

Hello Sam:

   You have a tipical autorization problem, you need to verify if the user that you are logon to exec the install its a domain admin / Administrator.

  Then restart the install again.

   Tell if its work for you.

BR

Ricardo Nolasco

[Former Member · Accepted solution]

Hi Ricardo, Iam doing installation with administrator account only and it has all admin rights but the problem is that i cannot login with sapservice(sid). Iam getting  error that "local policy of the system does not permit you to logon interactively". Thanks, Sam

[former_member259023 · Accepted solution]

Hi Sam:

  Let me see if i can help you.

   You are on a domain rigth? if yes, check how the SAPserviceSID user its create and well created, then in you server change the local policy, like someone say before gpedit.msc.

   But if you are in a domain, the domain policy are on top of priority, so even if you change the local policy, maybe cannot be aplied.

   Now my questions:

   Why do you want to logon with SAPservice user? Normally its only a service user.

BR

Ricardo

[former_member259023 · Accepted solution]

Hi Sam:

I was checking your log:

Unable to check password for account PWRPRD\sapserviceec6. ErrorNo=1907

Have you create the user´s manually? or alredy exist in the domain?

BR

Ricardo

[Sriram2009 · Accepted solution]

Hi SAM

Have you refer the link? with Error message "FSL-01011" ?

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/dc49a7fb-0701-0010-88bf-f45221a97...

BR

SS

[Former Member · Accepted solution]

Hi Ricardo, Iam not using domain.User PWRPRD\sapserviceec6 was created automatically. Thanks, Sam

[former_member259023 · Accepted solution]

Thanks Sam:

  Please check the link da Sriram post, maybe you can have an ideia in all the process what its going wrong.

My personal advice, its only autorization problem in you server.

I hope you can solved that quickly.

BR

Ricardo

[Former Member · Accepted solution]

Hi Sriram, Installation is running through administrator account only and operating system is windows server 2003. Thanks, Sam

[Sriram2009 · Accepted solution]

Hi Sam

You installation are in Windows or Unix /Linex OS ? & DB2 version?

BR

SS

[Former Member · Accepted solution]

Hi Sriram, We are installing on windows. Thanks, Sam

[Sriram2009 · Accepted solution]

Hi

Thanks for your info

Before starting the SAP installation, Could run the Prepare phase? on the same SAPinst it will check anthing missed prerequest step

OR

Use the SWPM refer the link

http://scn.sap.com/community/netweaver-administrator/blog/2013/03/13/sap-software-provisioning-manag...

Regards

Sriram

[Former Member · Accepted solution]

Hi All, Issue solved.Given same SID and DB ID while installing.Earlier was giving different SID and DB ID. Thanks, Sam

[Former Member]

Dear SAM,

Simple logic.

Scratch everything if possible and restart the installation using root user id if its linux flavour and if its windows use the Administrator account itself.

This is typical authorization issue.  All the best.

[Former Member]

Hello Sam,

Check to make sure the user(local admin) running installtion have proper authrorization to create  SAP users

<sapsid>adm      SAP system Administrator

SAPService<SAPSID>      SAP Service account

db2<dbsid>      Database Administrator

sap<sapsid>    Default ABAP connect user

In first couple of sapinst screens there is screen about creating domain account or local admin.

In case u don't have domain right ask your domain admin to create users with proper groups as described in installtion guide.

Thanks,

Hardeep

[Former Member]

Hi All, Local administrator has all rights and it has created SAP system Administrator,SAP Service account,Database Administrator and Default ABAP connect user.When iam running pre requisites of operating system users and groups, it has been completed successfully but when sapinst starts it stops installation at "create users for sap system".The other aspect is that iam unable to login with "sapservice(SID)".When trying to login with sapservice(sid),getting an error message that "local policy of the system does not permit you to logon interactively". Thanks, Sam

[former_member182657]

Hi Sam,

Try to go start---> run -->gpedit.msc

Under Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment

In the right-hand panel, locate the entry named "Allow Log on through Terminal Services" and double-click on it.

On the new dialog box, click "Add User or Group."

Type "everyone" into the available text box and click "Check Names". After that Click OK on the "Allow Log on through Terminal Services" window.

Try to check once again and confirm.

Thanks,

Gaurav

[Former Member]

Hi Gaurav, Iam not able to run gpedit.msc as it is saying that " MMC could not create the snap in.The snap in could not have installed correctly. Name: Group policy object editor". Thanks, Sam

[former_member182657]

Hi Sam,

Thanks,

Gaurav

[Former Member]

Hi Gaurav, When iam running gpedit.msc, getting error message as follows. " MMC could not create the snap in.The snap in could not have installed correctly. Name: Group policy object editor".Please find the attachment. Thanks, Sam

[former_member182657]

Hi Sam,

With ref of the image attached,it suspected some issue with OS installation also and you're facing issues like as under image.(lack of permissions as well as missing of  some OS related files) .

Try to resolve this issue by taking help of your OS Admin.

Meanwhile you can try to do below steps :

1. Right-click My Computer, and then click Properties. 2. On the Advanced tab, click Environment Variables. 3. Under System Variables double-click the PATH environment variable. 4. Type: %SystemRoot%\system32;%SystemRoot%;%SystemRoot

If other system variables appear, do not remove them.

5. Click OK, and then click OK.

Best would be to refer windows server guides.These lack of options could be the reason of issues at the time of Installations.

Thanks,

Gaurav

[Sriram2009]

Hi Sam

Kindly refer the link with error message "FSL-01011 Unable to check password for account" and check

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/dc49a7fb-0701-0010-88bf-f45221a97...

Regards

Sriram

[former_member182657]

Hi Sam,

Kindly check SAP Note  855830 - ERP 2005 Installation on Windows

Regards,

Gaurav

[Former Member]

Hi All, Still the problem persists. Thanks, Sam

[Sriram2009]

Hi Sam

Is your user id equivalent to root on UNIX system? at same time in windows OS you have to create the same user id with administrator privileges (in both system user id and password should be same).

for example if you are using  user id  SAPINST equivalent to root access in Unix system, same user id and password  you have to create in windows OS local user id with administrator privileges 

Kindly check and tell us

Regards

Sriram

[former_member182657]

Hi,

Could you please share the installation path with us,in meanwhile please go with SCN thread

Thanks,

Gaurav

[former_member182657]

Hi Sam,

Please recheck your system host entries first and also confirm from which user you are performing installation,make sure user have admin rights as well.

Second please share Regional and Language option value from the OS.It should be English.(Default language)

Hope this will help you.

Regards,

Gaurav

[Former Member]

Hi Gaurav, I checked system host entries. I can find 127.0.0.1 localhost and iam performing installation with administrator with all rights.And the language is EN. Thnaks, Sam

[Sriram2009]

Hi Sam

Could you refer the SAP Note

1547989 - SAPinst user authentication on HP-UX with LDAP

Regard

SS