Assign two different sold to party based on transaction type

[Former Member]

Dear All,

Configuring the Service Desk functionality.

Had copied the SMIN transaction to ZMIN to ZMI1.

Requirement is to have two different sold to party based on two different transaction types. Depending upon sold to party, two different teams would work for the issues.

Please help with the configuration information as per above requirement.

Thanks & Regards,

Kumar

[VJain]

Hi Kumar,

Please check the following blogs:

BRF Plus in Solution Manager 7.1 – IT Service Management Support Team Determination

http://scn.sap.com/docs/DOC-30133

Also,

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/202cfee9-7ff5-2d10-a0b5-ff82aa482...

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/202cfee9-7ff5-2d10-a0b5-ff82aa482...

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7485

Thanks

Vikram