Wrong email count for BI Alert

[Former Member]

Hi,

We've recently configured BI monitoring for our BI landscape in our solution manager system 7.1 SPS10.

Dashboard reports correct data however count of emails is usually wrong and so is the number of alerts in the alert inbox.

For example for one failed chain we get 2-3 emails, and if duration exceeds we again get 2-3 emails for one issue.

Anyone else faced/facing this issue?

Regards,

Abhishek

[roland_hennessy]

Hi Abhishek,

Can you check SAP note 1993898 to see if this helps?

Kind regards,

Roland

[VJain]

Hi Abhishek,

Please check if the user has all required roles as indicated in

following note, and also check the roles are up-to-date.:

1570399 - Solution Manager BI reporting

Additionally, please ensure following notes are also implemented in

SolMan

1835013 - Alert Management Reporting: Loading in packages

1845534 - Incorrect PPMS key for Alert Management Reporting extractor

1845982 - Alert Management reports: Filter fr. config. does not work

1862024 - ALM Dashboards not showing any information

Please check following KBA and let us know if you are following those steps:

1831983 How to display dashboards from SolMan 7.1 SP05

Thanks

Vikram

[Former Member]

Hi Vikram,

Thanks for your reply.

However the issue that I raised is about BI Monitoring functionality in Solution Manager.

Dashboard for that is from below path from SPS10 onwards.

Tech Mon --> Job and BI Monitoring -> BI Monitoring Scenarios -> Choose scenario -> BW Process Chain Monitor.

One of the available guides for this is from below link.

Regards,

Abhishek