on 04-28-2014 9:33 PM
Hi Experts,
I have configured EWA in solution manager 7.1 SPS10 as per guides and best practices and managed system is showing perfectly for MOPZ configuration, RFC's are working fine but the Background job SM:EXEC_SERVICES completes in a few seconds with job log content showing the error
Alerts for system DEV in solution 'Development systems' cannot be sent (denied by customer)
The EWA alert is generating successfully in managed system and available at service market place but it is not showing in solution manager because of the above mentioned error
Please let me know any solution for this problem.
Thanks,
Bharat.
Hi Bharath,
Also check:
1826552 - EarlyWatch Alerts (EWA) reports in Solution Manager 7.1 is not being
sent by email
Thanks
Vikram
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Hi Bharat,
Please check the following note which explains your issue and solution:
SAP note "1970239 - EWA - cannot be sent (denied by customer) email
not being delivered".
Thanks
Vikram
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Bharat,
Note 1907383 - How to setup and troubleshoot EarlyWatch Alert reports in SAP Solution Manager 7.1 should have most of the answers related to EWA
Also Make sure you add the system to active solution by using "Put in Solution".
"Alerts for system DEV in solution 'Development systems' cannot be sent (denied by customer)" this msg is for sending alert to SAP. check if note 1925658 is implemented and also note 1984512.
-SS
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Hi Shiva,
I have already done the configuration what you suggested and kept the system in solution by referring the below links
Create EarlyWatch Alert in solution manager 7.1 - SAP Solution Manager Setup - SCN Wiki
The EWA report is available in market place but it is not available in Solman system. Please suggest me to trouble this issue.
Thanks,
Bharath.
Daniel,
I already the master system as solman in sdccn of satellite system.
Please let me know where to check to trouble shoot this issue.
Since all the tasks are getting completed successfully but report is not available in solman_workcenter--> sap Engagement and service delivery-->Reports-->EWA.
Kindly suggest me to resolve this.
Thanks,
Bharath.
Hi Bharath,
Go to managed system -> sdccn -> goto -> Settings -> task-specific -> Rfc destination -> settings -> check whether solman back rfc is maintained.
if not go to solman system -> smsy -> environment-> solution manager operation -> Adminstration SDCCN -> active sdccn for managed system.
After activation, please check in managed system -> Rfc destination, automatically assigned to solman RFC, if not assigned manually add it and run the SM:exec job and check it.
Rg,
Karthik
Hi Kathik,
Sorry for the delay i have already done what you mentioned in the above message but when i create task for request session data--> EWA for Solution manager it is taking RFC as none.
Even after executing this task i am not getting any report generated in solman system.
Kindly suggest me on how to get EWA report in solman system from managed system.
Thanks,
Bharath.
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