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Email notifications from technical montoring stopped after SP10

ThomasKjelsrud
Participant
0 Kudos

Hi all.


After applying SolMan 7.1 SP10 some time ago, the email notifications begin sent from Technical Monitoring are not longer being generated.

The technical monitoring as such seems to be working fine, alert monitor and system monitoring is OK. the only thing we are missing are the emails.
We get other emails from the system, so SCOT configuration is OK.

I have re-run the system prep, basic config, managed systems config and technical monitoring steps in SOLMAN_SETUP, everything is green. Automatic Notification is active, and the recipient lists are OK and assigned to the templates.

In short, all configuration is as before SP10 upgrade, but email notifications are not working.

Anyone else experienced the same issue, and solved it?

Regards,
Thomas

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hello Thomas,

Check status o sendig e-mails using sost tcode.

BR,

K.

ThomasKjelsrud
Participant
0 Kudos

Hi Kamil.

There are no traces to be seen in SOST. The process of generating these email alerts are not getting that far, so no information in SOST unfortunately.

Regards,

Thomas

roland_hennessy
Contributor
0 Kudos

Hi Thomas,

Can you check if the Event Calculation Engine job is not scheduled properly and also please execute the following steps if you have not done so already

  • Solman_Setup

  • Basic Configuration

  • Step 5 Configure Automatically

  • Re-execute the Create Alert Calculation Job

Kind regards,

Roland

ThomasKjelsrud
Participant
0 Kudos

Hi Roland.

Thanks for your reply.

I have checked the job (which was already running) and also re-executed the "Create Alert Calculation Job".

Unfortunately it did not help.

I have opened an Incident with SAP, and hoping that they will be able to figure this one out.

I'll be sure to post the solution if I get one.

Regards,

Thomas

roland_hennessy
Contributor
0 Kudos

Hi Thomas,

Ome more thing you could check is foror using notification settings in the Central Notification Management, you need to maintain the factory/holiday calendar. Please check the

settings in the transaction "SCAL", the validity of the factory calendar

Maybe you need to extend the validity of the calendar?

For more inf osee SAP note 501670.

Kind regards,

Roland

ThomasKjelsrud
Participant
0 Kudos

Hi Roland.

Spot on! Adjusting the calendar in SCAL did the trick.

Thanks for the tip!

Regards,

Thomas

Answers (0)