Mail subject modification for smart-form SMIV

[tanmeya_mohan]

Hi Experts,

We have implemented ServiceDesk in Solution Manager 7.1 SPS 08 & are using automatic notifications to be generated as alert emails to the customer key users / service desk support team / message processors etc.

We are using Actions under transaction SPPFCADM, which is using smart-form AI_CRM_IM_SHORT_TEXT_LINK_FORM for the email content.

We need to modify the notification mail subject as follows - 

Current Mail Subject – 80000xxxxxx : <Incident Description>

Required Mail Subject – 80000xxxxxx : <Incident Description> : <Incident Status>

Can you please suggest, how this can be achieved? What modifications are needed in smart form for the same?

Best Regards,

Tanmeya

[raquel_pereiradacunha · Accepted solution]

Hi Tanmeya,

the subject is hard coded inside the method that processes the smartform. If you use the recommended method for 7.1, the only way to change it is enhancing the code (create your own Z class and method) and changing it there.

See the standand code below:

The old method CRM_SRVORDER_EXEC_SMART_FORM can also be used if you don't send to multiple recipients. In this case the subject will be the title of the smartform. You can use "&" for the message number. Example: "New Incident & created". The standard code however will not have a symbol to replace for the status, you will need to enhance the code anyway.

Regards,

Raquel

[tanmeya_mohan · Accepted solution]

Hi Raquel,

Thanks a ton.

We were able to achieve the same by enhancing the code.

Best Regards,

Tanmeya

[VJain]

Hi Tanmeya,

Go through the following Links, here u can find example with step

by step.

http://smoschid.tripod.com/How_to_do_things_in_SAP/How_To_Build_SMARTFORMS/How_To_Build_SMARTFORMS.h...

Check these step-by-step links

https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/uuid/ccab6730-0501...

https://sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/uuid/8fd773b3-0301-001...

https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/uuid/3c5d9ae3-0501...

Check these links also.

http://www.sap-basis-abap.com/sapsf001.htm

http://www.sap-press.com/downloads/h955_preview.pdf

http://www.ossincorp.com/Black_Box/Black_Box_2.htm

http://www.sap-img.com/smartforms/sap-smart-forms.htm

http://www.sap-img.com/smartforms/smartform-tutorial.htm

http://www.sapgenie.com/abap/smartforms.htm

for Smartforms material

http://www.sap-basis-abap.com/sapsf001.htm

http://www.sap-press.com/downloads/h955_preview.pdf

http://www.ossincorp.com/Black_Box/Black_Box_2.htm

http://www.sap-img.com/smartforms/sap-smart-forms.htm

http://www.sap-img.com/smartforms/smartform-tutorial.htm

http://www.sapgenie.com/abap/smartforms.htm

How to trace smartform

http://help.sap.com/saphelp_47x200/helpdata/en/49/c3d8a4a05b11d5b6ef006094192fe3/frameset.htm

http://www.help.sap.com/bp_presmartformsv1500/DOCU/OVIEW_EN.PDF

http://www.sap-img.com/smartforms/smart-006.htm

http://www.sap-img.com/smartforms/smartforms-faq-part-two.htm

Re: Need FAQ's

http://www.sap-img.com/smartforms/smart-006.htm

http://www.sap-img.com/smartforms/smartforms-faq-part-two.htm

Re: Need FAQ's

https://scn.sap.com/thread/499311

[Florian]

Hi Vikram,

why not just saying use the search before bombarding people with that much links nobody will ever work through...

~Florian