Integration of SAP Solution Manager and Microsoft System Center 2012

[Former Member]

Hi,

We need to integrate Service Desk of Solution Manager and Microsoft System Center for Incident Management. We know about interface for 3-d party

ServiceDesks, but we are confused by what is referred to only options for HP and IBM Service Desks. We have not found mention of implementation

for Microsoft SCSM(SCOM).

Do you know any variants such realizations (Service Desk of Solution Manager and Microsoft System Center integration for Incident Management)?

Thanks in advance!

[Former Member]

Hi Zavdat,

You can integrate solman with any kind of third party tool, We done even obscure 3rd party products.

These are the very promissing blog, which was indeed helped on our configuration

http://scn.sap.com/community/it-management/alm/solution-manager/blog/2013/03/09/activating-ictservic...

http://scn.sap.com/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-...

Thanks

Jansi

[Former Member]

Thanks, Jansi!

Yes, I read that the Solution Manager can be integrated with any 3rd party Service Desks, even I found these your's links.

I am  confused by what is referred to only options for HP and IBM Service Desks in blogs and forums. I have not found mention of implementation for Microsoft SCSM(SCOM). In the your second link are talking about setting up SM 4.0. Is this true for version 7.1 too?