New install of Crystal 2013 Server; getting errors

[former_member956238]

New install of Crystal 2013 Server on Windows 2012R2 Server

In the Connectivity Services; the ConnectionServer32 shows a state of Initalizing, and Disabled

In the Crystal Report Services; the CrystalReports2013ProcessingServer shows a state of Running with errors and Disabled

In the Crystal Report Services; the CrystalReports2013ReportApplicationServer shows a state of Stopped and Enabled

Hovering over Stopped I get "The Executable could not be launched. Possible reasons are insufficient RAM or disk space, or an invalid filepath or working directory. Actual reason: CreateProcess error + 14001, The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log."

Application Event Log Entry:

Log Name:      Application

Source:        BusinessObjects_cms

Date:          4/21/2014 11:43:12 AM

Event ID:      33017

Task Category: General

Level:        Warning

Keywords:      Classic

User:          N/A

Computer:      DBH-TCRYSTAL01.sbcounty.gov

Description:

Unable to contact server DBHTCRYSTAL01.ConnectionServer32 on machine DBH-TCRYSTAL01.sbcounty.gov to perform status notification. Please check the server's system log for errors.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="BusinessObjects_cms" />

    <EventID Qualifiers="0">33017</EventID>

    <Level>3</Level>

    <Task>1</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-04-21T18:43:12.000000000Z" />

    <EventRecordID>32081</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DBH-TCRYSTAL01.sbcounty.gov</Computer>

    <Security />

  </System>

  <EventData>

    <Data>DBHTCRYSTAL01.ConnectionServer32</Data>

    <Data>DBH-TCRYSTAL01.sbcounty.gov</Data>

  </EventData>

</Event>

System Event Log Entry:

Log Name:      System

Source:        Microsoft-Windows-DistributedCOM

Date:          4/21/2014 7:49:07 AM

Event ID:      10016

Task Category: None

Level:        Error

Keywords:      Classic

User:          SYSTEM

Computer:      DBH-TCRYSTAL01.sbcounty.gov

Description:

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID

{05D1D5D8-18D1-4B83-85ED-A0F99D53C885}

and APPID

{AD65A69D-3831-40D7-9629-9B0B50A93843}

to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

    <EventID Qualifiers="0">10016</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2014-04-21T14:49:07.818690400Z" />

    <EventRecordID>8228</EventRecordID>

    <Correlation />

    <Execution ProcessID="668" ThreadID="804" />

    <Channel>System</Channel>

    <Computer>DBH-TCRYSTAL01.sbcounty.gov</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="param1">application-specific</Data>

    <Data Name="param2">Local</Data>

    <Data Name="param3">Launch</Data>

    <Data Name="param4">{05D1D5D8-18D1-4B83-85ED-A0F99D53C885}</Data>

    <Data Name="param5">{AD65A69D-3831-40D7-9629-9B0B50A93843}</Data>

    <Data Name="param6">NT AUTHORITY</Data>

    <Data Name="param7">SYSTEM</Data>

    <Data Name="param8">S-1-5-18</Data>

    <Data Name="param9">LocalHost (Using LRPC)</Data>

    <Data Name="param10">Unavailable</Data>

    <Data Name="param11">Unavailable</Data>

  </EventData>

</Event>

I also have second Windows 2012R2 Server / Crystal 2013 Server install that is working just fine and the only difference is it is not a member of the Domain.

Barry Streets

barry.streets@echoman.com

510-238-2727 ext 2780

[Former Member]

In addition to checklists provided by Josh; I would suggest you to perform a repository scan of the system to identify whether any objects were not installed properly and there might be a possible corruption. Use the link mentioned below to perform repository scanning.

How to use Repository Diagnostic Tool - Business Intelligence (BusinessObjects) - SCN Wiki

You can try to repair the install. Also as this is a new install you can directly go for re-installing the software.

PS: Try to re-download the software from the service market place rather than copying the installer from existing one.

[Former Member]

Hi,

Couple of questions.

1. Did you do the install using a user who is a member of the Administrator group of the server?

2. Did you disable virus scanners/malware scanners while doing the install?

3. What user is starting the SIA (domain user or default user?)

If you delete (disable) the servers that doesn't start and try to create new ones, does that work?

Cheers,

Josh