Invalid credential error in SCC for all users

[Former Member]

Hi,

None of the users, including the admin user, are able to enter the SCC. The SCC portal opens, but when the users try to enter their credentials the system prompts them with 'Invalid Credentials'.

Please help me on this and let me know you require any specific details.

Regards,

Karan

[midhun_vp · Accepted solution]

Can you restart the SUP server (Windows machine) and check.

Midhun VP

[Former Member · Accepted solution]

Hi Midhun,

The restart of the Windows machine worked, but we still do not know what caused the issue. Looking at the log file doesn't help as it doesn't show any error in authentication or any service not working properly.

Regards,

Karan

[midhun_vp · Accepted solution]

I am not sure about the root cause of the issue. It happened to me once with SUP 2.2.0.

Midhun VP

[Former Member · Accepted solution]

Thanks

Karan

[Virinchy]

I faced a similar issue sometime back .

This is what i did

1)Open Run(Windows+R) --> type services.msc -->make sure all the relevant servers are started and running.

2) Make sure SUP server is connected and running

3) checked if pre requisites are met

Software                         Version

Adobe Flash Player        10.1 or later, 11.x

Internet Explorer              •6.0 (32-bit only)

                                            7.0 (32-bit only)

                                            •8.0 (32- and 64-bit)

                                            •9.0 (32- and 64-bit)

64-bit versions of Internet Explorer 8.0 and 9.0 support only Adobe Flash Player 11.x

and for some reasons i realized SCC works mostly in IE but not in other major browsers.

please check if this can help you

[Former Member]

can you check the SCC logs and see if you can get more details.

[Former Member]

Hi Shivkumar,

The issue got fixed after restarting the system, but the SCC log do not show any authentication error or any service error. So, we still do not know what caused the issue.

Regards,

Karan