IT Service Management (Solution Manager - Configuration)

[Former Member]

Dear Expert!

We are using SM 7.1 SP11.

The System Preparation and Basic Configuration has been done

Now, we want to configure the IT Service Management under the Solution Manager Configuration.

There are some steps are manual in the standard configuration;

1) Configure Manually

2) maintain Transaction Types

3) Configure Automatically

4) Perform Additional Configuration

5) Create Template users.

I don't aware by the manually steps, what should be provide in the manual configuration.

I have downloaded document  ITSM Configuration Part 1 and 2 but material does not discuss about the steps to executed in the configuration.

Please advise

Regards

[Former Member]

Hi Anwer,

Go to service.sap.com/instguides

from here you can go to S -> SAP Solution Manager -> on the right pane scroll down and click on

• Planning, Installation, Upgrade Guides -> Look under Additional Guides - ITSM you will find the required documentation.

[VJain]

Please perform SOLMAN_SETUP and you will find details there.