Problem in Alert Inbox

[Former Member]

Hi Experties,

Requirement is get the message monitoring link with message id in mail like

Message Monitor http://DEVSAPXI:50100/rwb_mdt/index.jsp?rwb=true&objectName=name=is.01.devsapxi,type=XIServerEngine&...

I have the following problems in alert inbox, i am creating different alert categories for different scenarios, created alert rule for each alert category with specific sender service, sender interface , receiver service and receiver interface.

1) In Subsequent activities for some interfaces/scenarios its showing this link for message monitoring like this

http://sapxidev.companyname.com:8000/sap(bD1lbiZjPTEwMCZkPW1pbg==)/bc/bsp/sap/alertinbox/&messageid=...

which leads to BSP error while opening the page

for some interfaces its showing the right link

Message Monitor http://DEVSAPXI:50100/rwb_mdt/index.jsp?rwb=true&objectName=name=is.01.devsapxi,type=XIServerEngine&...

2) I added the "ALERT_ACTIVITIES" table as container variable and ABAP dict type "SALRTTSACT", to get the link inside the Long Text(EMail,fax) itself.

Its not displaying the link in alert box if i use the above approach

3) I hardcoded link in Long Text(EMail,fax) tab of alert category definition like this

Message Monitor http://DEVSAPXI:50100/rwb_mdt/index.jsp?rwb=true&objectName=name=is.01.devsapxi,type=XIServerEngine&...; to acheive Message Monitoring...

&objectName=name=is.01.devsapxi,type=XIServerEngine& but this is suppressing in alert inbox because that is treated as container variable...

4) How to supress the message monitor link in mail at all, dont want to provide any link in mail... or

5) In ALERT_ACTIVITIES table can i supress Message Monitor(Secure Connection) and keep only Message Monitor in mail...

Regards,

Chand....

[bhavesh_kantilal]

><i>4) How to supress the message monitor link in mail at all, dont want to provide any link in mail..</i>

Not possible. Reason is the Long Text and the Follow Up Activities by default become the content of the mail.

http://help.sap.com/saphelp_nw2004s/helpdata/en/d0/d4b54020c6792ae10000000a155106/content.htm

Also, the link of the message monitoring is available by default . You need not add it manually,

<i>Specify the URL of the required follow-up activity. At runtime, the link address of message monitoring is always entered as the default follow-up activity.</i>

Reason you might face that BSP error can be some netowrk issues. We faced a similar problem once and when we tried to access the same URL from the client location directly it went through but was not going from our office. We concluded that the issue was some temporary netwrok issue.

Regards

Bhavesh

[Former Member]

>>> <i>We faced a similar problem once and when we tried to access the same URL from the client location directly it went through but was not going from our office</i>

Hai Bhavesh,

I am in client place itself. Is there any other reason why its showing that BSP error like not activation of BSP in ICF sevices in SICF.

Do you see my third question. Is there any way to put some text like this in Long Text <b>&text other than container variable&</b> if there is solution for that we can give message monitoring link in Long Text like this

Message Monitor http://DEVSAPXI:50100/rwb_mdt/index.jsp?rwb=true&objectName=name=is.01.devsapxi,type=XIServerEngine&...;

Regards,

Chand...

[bhavesh_kantilal]

><i>Is there any other reason why its showing that BSP error like not activation of BSP in ICF sevices in SICF.</i>

Always possible. Try to run report RSXMB_ACTIVATE_ICF_SERVICES and recheck.

As for the container variables, as you are dealing with alerts in real time ( without BPM ), the container variables that can be used and filled in the runtime dynamically are limited and only the ones shown in this link.

http://help.sap.com/saphelp_nw2004s/helpdata/en/d0/d4b54020c6792ae10000000a155106/content.htm

Regards

Bhavesh

[Former Member]

1) Can we attach any file to mail using <b>alrtcatdef</b>, i mean to say with out using the mail adapter can we use add attachment to alert mail...

I sent a mail with attachment using tnx sost new mesage, alerts also has to be sent out through that tnx configurations only, so is there any way to send alert mails with attachements...

2) In Long text(Mail,fax) can we include HTM text instead of plain text, can we send formatted mails with different font and color from alert category's Long Text(Mail,Fax)

Regards,

Chand...

[bhavesh_kantilal]

><i>I sent a mail with attachment using tnx sost new mesage, alerts also has to be sent out through that tnx configurations only, so is there any way to send alert mails with attachements...</i>

Not sure I followed this. Normally you forward Alerts from Alert Inbox using the following means,

1. Log on to the Alert Inbox of the user, persoanlization --> TimeIndependent Delivery -- > Email

2. Assign Mail id of the user in Su01

3. Make sure that SCOT is configured.

if you use this technique, then the Alert Email contains only the text of the Alert ( long text and the subsequent activities link).

><i>2) In Long text(Mail,fax) can we include HTM text instead of plain text, can we send formatted mails with different font and color from alert category's Long Text(Mail,Fax)</i>

hmm.. have never tried it. Worth giving a shot . just use simple Html tags in your Alert Long text.

One thing you need to check though would be to check if SCOT send the mails with content type as TEXT / HTML. If it does then it would be possible , if no then it would not be possible.

Regards

Bhavesh