PSS: Password Self Service: No "Admin Defined Questions" available for security question registration

[Former Member]

Dear Experts,

I have configured PSS as below,

• Activated "PSS" in connector configuration.
• Configure PSS as per SAP note.
• Configured 2 Questions and activated them.
• Maintained "Service User" in 10 services mentioned in SAP note

After this when I try to register new user with "Admin Defined Questions" I do not get any question to select, it comes as a blank field. But I can register with user defined questions and can reset password as well as get mail for the same too.

Questions:

• How to deactivate "User Defined Questions" option?
• Why I am not getting "Admin Defined Questions" for security question registration?

Did anybody faced the same issue?

Thanks in advance,

BR,

Mangesh

[Former Member]

Additional information->>

I am on AC10.0 SP10

[Former Member]

Hi Mangesh,

Refer this thread . It might helps you.

Thanks

Katrice

[Former Member]

Thanks Katrice,

I already gone through that discussion, but as it is about SP level upgrade, I cannot opt for that currently.

I tried to search if there is any note in the "Master Note for SAP Access Control 10.0 - Support Pack 11" in the expectation of getting something relevant as SP11 solved the problem, but I did not find anything relatated to my problem.

[Former Member]

Hi Mangesh,

To disable a security question and keep it on your list, choose Status, and select Inactive.

and check if your "Challenge Response Questions" are active are not?. i.e To set the question as active, select the Status checkbox.

Thanks

KH

[Former Member]

Hi Katrice,

I have activated the "Admin Defined Questions" , but still not getting them while registering answer for test user.

BR,

Mangesh

[Former Member]

Hi Friends,

Any advice on the same.

I have three issues for PSS,

• Admin question are not visible
  • set option "Challenge response"
  • Set admin questions and marked them active
• No system displayed during password reset
  • Marked connector as PSS activated
  • User available in backend as this is allow me to login for users available in backend system through end user logon page
  • GRACUSER and GRACUSRCONN has the entry
• How to deactivate option "user defined question" for all users

Any suggestions. I have tried options suggested on community through threads but no luck till.

Raised it to SAP now but if anyone can suggest would be great so I would try it.

BR,

Mangesh