on 04-16-2014 6:18 AM
Hi All,
We are on GRC SP13.
We are using business roles for provisioning.
When i select "CHANGE ACCOUNT" request type and request for business roles through GRC, roles are being assigned to UserID and everything is working fine.
Issue is with the notification mail user is getting after provisioning. My notification email has details as shown below.
Hi Padmavathi Sai,
The Request number : 453 , has been processed and the Request is Closed. The details are as follows:
PREDDY User created in XXXXXXX
XXXXXXXXX Business role assigned to PREDDY
Kind regards,
Access Control Administrator
PREDDY UserID is already available in the target system and user selected change account request type, but notification email says that user is created
Anyone came across this issue?
Regards,
Sai.
Hi Sai
What was your MSMP notification template? Are you using SAP standard or building your own?
Do you have a different one depending on request type?
Regards
Colleen
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Hi Colleen,
I am using the standard notification template GRAC_AR_CLOSE.
Hi %FIRST_NAME% %LAST_NAME% (%USER_ID%), | |
The Request number : %REQNO% , has been processed and the Request is | |
Closed. The details are as follows: | |
%PROVISIONING% | |
Kind regards, | |
Access Control Administrator |
%PROVISIONING% variable shows mail notification as I have mentioned above
Can you help me with this?
Regards,
Sai.
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