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Business Roles Provisioning - Issue

former_member187795
Participant
0 Kudos

Hi All,

We are on GRC SP13.

We are using business roles for provisioning.

When i select "CHANGE ACCOUNT" request type and request for business roles through GRC, roles are being assigned to UserID and everything is working fine.

Issue is with the notification mail user is getting after provisioning. My notification email has details as shown below.

Hi Padmavathi Sai,

The Request number : 453 , has been processed and the Request is Closed. The details are as follows:

PREDDY User created in XXXXXXX

XXXXXXXXX Business role assigned to PREDDY

Kind regards,

Access Control Administrator

PREDDY UserID is already available in the target system and user selected change account request type, but notification email says that user is created

Anyone came across this issue?

Regards,

Sai.

Accepted Solutions (0)

Answers (1)

Answers (1)

Colleen
Advisor
Advisor
0 Kudos

Hi Sai

What was your MSMP notification template? Are you using SAP standard or building your own?

Do you have a different one depending on request type?

Regards

Colleen

former_member187795
Participant
0 Kudos

Hi Colleen,

I am using the standard notification template GRAC_AR_CLOSE.

Hi %FIRST_NAME% %LAST_NAME% (%USER_ID%),
                                                                       
The Request number : %REQNO% , has been processed and the Request is
Closed. The details are as follows:
                                                                       
%PROVISIONING%
                                                                       
Kind regards,
Access Control Administrator

%PROVISIONING% variable shows mail notification as I have mentioned above

Can you help me with this?

Regards,

Sai.