Name field missing in deliveryaddress/performance tab

[Former Member]

Hi Friends,

We have done EHP6 upgrade and currently we are facing issue in the SRM shopping cart where the Name field is missing or not showing up in the Delivery address tab screen. Before upgrade, the Name field was shown/exist and editable mode and rest of the fields are grayed mode. Now, except Name field all the rest of the fields are exist , due to this we are facing critical business impact issue and to be resolved on high priority.

Can anyone here help me out.

Thanks.

Production SC after upgrade

Production before upgrade

[ivy_li · Accepted solution]

Hi,

1, Please check if this field is hiden for specific user by right click to check if there is invisible element.

    If so, please just restore the changes.

2, Please check the customizing path below to see if this field is hiden:

    SRM Server

      Cross-Application Basic Settings

          Extensions and Field Control (Personalization)

              Configure Field Control

                  Configure Control for Fields on Item Level

Meanwhile would you please tell me your srm server version?

Regards,

Ivy

[Former Member]

Solution: Retrieved the older version (production active version) of the program changes and resolved it.