The operation has timed out using SAP PI Soap Service

[former_member282644]

Dear All,

We are having one Proxy to Soap Synchronous Scenarios.Service is Exposed to Some Third Party System, Third Party System Send Data to SAP System using the Service Provided by SAP PI ,after successful Processing the Message SAP Return some message back. We are daily getting below message when we invoke SAP PI Service from Third Party System 5-6 times "The operation has
timed out"

"Error: 4/7/2014 12:14:33 PM System.Net.WebException: The
operation has timed out

  at
System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest
request)

    at
System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest
request)

  at
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName,
Object[] parameters)

    at
PO.NDPL.InterfaceProcessors.poCustServiceReference.XI_1ee9ca4ff0e43d8084f45800464ceb1f_Service.PlannedOutage_OMS_Out(order[]
getCustomerList

Please Help me to resolve the Issue . PI Version 7.4 Dual Stack

Regards

Pushpendra

SoapError.txt.zip

[Shabarish_Nair]

one of the common issue in such case is the fact that the backend application taking longer time to respond back and thus the time out happens. If this time is intermittent, for those timed out messages try comparing the backend response times and check if you see longer processing duration.

[former_member282644]

in the above Scenario there are around 1000 message travel Through the same channel and out of 1000 message there is around 6-7 message we got this message "

The

operation has timed out" and rest of the message processed successfully in System.

Secondly when we try to check the PI system at the time of timed out message there is no message details available in PI System when we reciver "

The

operation has timed out".

Please suggest how to diagnose root cause.

[Harish]

Hi Pushpendra,

This seems to be performance issue and you need to tune your adapter engine configuration.

Please check the maximum no of thread for soap adapter. Increase the maximum number of thread.

PIMON Monitoring -- Adapter engine -- Adapter engine status -- Additional Data

regards,

Harish

[Former Member]

Hi,

One small correction, this is an SOAP (sender) to Proxy (receiver) synchronous scenario.

The reason of this connection timeout could be the 3rd party is unable to reach SAP PI server (or SAP Network). There might be firewall/proxy in between. So try and ping SAP PI server from 3rd party system. So Try to open webservice URL in the browser from 3rd party's network.

Use SOAP UI or Altova XML spy to test the SAP PI webservice.

[former_member282644]

in the above Scenario there are around 1000 message travel Through the same channel and out of 1000 message there is around 6-7 message we got this message "

The

operation has timed out" and rest of the message processed successfully in System.

Secondly when we try to check the PI system at the time of timed out message there is no message details available in PI System when we reciver "

The

operation has timed out".

Please suggest how to diagnose root cause.

[Former Member]

Hi

Try to send the message to PI using SOAP UI and see if that works or not.

Normally the time-out occurs when your third party system is not able to connect to your PI system.

You can check the document below to see if you can find anything

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/c059d583-a551-2c10-e095-eb5d95e03...

[former_member282644]

Dear Indrajit,

in the above Scenario there are around 1000 message travel Through the same channel and out of 1000 message there is around 6-7 message we got this message "

The

operation has timed out" and rest of the message processed successfully in System.

Secondly when we try to check the PI system at the time of timed out message there is no message details available in PI System when we reciver "

The

operation has timed out".

Please suggest how to diagnose root cause.