Avoid user lock related sysfails in CIF

[Former Member]

Hello All,

Please help in suggesting the setting/user exit/configuration/transaction to stop/prevent sysfail generation in CIF due to user locks or object locks.

Regards

R. Senthil Mareeswaran.

[wilian_segatto]

Hi Senthil!

If you are talking about issues in SCM Inbound, I assume you want the queues to be processed even if the objects are in edit mode? This is not recommended at all since it can generate inconsistencies.

Also, please note that you will not get SYSFAIL if the issue is about locks. Queues will get the status RETRY (Refer to Note 378903 - Queue status in SMQ1, SMQ2 and table ARFCRSTATE). You can adjust the behavior of the scheduler in /SMQR. Set a smaller value to the Pause attribute (e.g. 60 seconds) and a higher value to the attempts (e.g. 150). This way the system will schedule a job to retry every minute to reprocess the RETRY queues.

If you are facing a SYSFAIL, can you please past the error code? You did not provide many information so it's a little hard to guess what's going on.

Best regards,

Will