ChaRM migration to New Solman System

[Former Member]

Hi,

We are planning to Migrate old Solman system ChaRM to new Solman ChaRM.

Now how can I migrate RFCs & CDs to new Solman system ChaRM.

Regards

P K

[VJain · Accepted solution]

Hi PK

There is no tool for moving the SLFN documents from one solman to the other. The only option to keep the already created tickets is to upgrade the the existing solman system to release 7.1.

In SOlman 7.1 SM* transaction types are comming so during the upgrade we don´t make any changes to the old transaction types like SLFN, so the upgrade should not change your current configuration in solman 7.0 for incident management.

You will not have any impact on Service Desk when using the old transaction type SLFN.

So there can be only one recommendation for your situation:

Perform an UPGRADE and please don't go for a fresh installation with data migration afterwards.

There is no easy transfer of CRM document (as incidents, change requests, issues, top issues, ...) available.

Advantages of the upgrade:

- standard procedure

- configuration and data is available after the upgrade

The solman 7.1 is coming with new transaction types that you need to customizing  and it is not touching the old transaction types existing in solman 7.0.

Please, take a look at this:

http://scn.sap.com/docs/DOC-30133

Also check below note which answers few FAQ's:

1567003:  FAQ: ST710 Incident Management Frequently Asked

Check below Wiki as well:

http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM

(all in one line)

And select Configuration Guide - Application Incident Management

Also check the External Service Desk Functionality.

Please follow the path to the nodes listed below.

SAP Solution Manager Implementation Guide

  SAP Solution Manager

    Capabilities (Optional)

      IT Service Management

        External Integration

             Service Desk

                 External Service Desk

Thanks

Vikram

[prakhar_saxena]

Hi PK,

Like everybody mentioned here already it is not possible to migrate old tickets

the best option would be to do system copy if you are migrating to new hardware and then perform the complete Upgrade using SUM etc

further, create new transaction type as per process in this system

you can check my blog as well for some common errors and issues during upgrade

Thanks

Prakhar

[Vivek_Hegde]

Hi PK,

There is a tool developed by the SAP Partner for this functionality. You may take a look at this

Regards,

Vivek