ITSM: Cancelled Change Documents - Number range goes missing

[Former Member]

Hi Experts, We create RFCs, Urgent, Normal, Admin changes. however when we "create change record/change doc" a number is assigned to the record/doc. Sometimes we cancel and come out of the Creation process and then again restart our process. This time the number assigned to the previous record is lost and then a new number is assigned to the new record. This way a lot of the numbers goes missing in the sequence when you do a full search of all records/docs. Is there a way to get over this issue? please advise.

[Former Member · Accepted solution]

Hi,

try with after unchecking  the "early numbering assignment" option in your ztransaction types.

follow here

Thanks

Jansi

[Former Member · Accepted solution]

Hi Jansi,

Yes, this is the correct answer.

It worked.

Regards,

Ranjith