Incident to Charm - Copy Control

[Former Member]

Dear Team,

We want message processor of Incident to be automatically filled as message creator in request for change while creating follow up request from Incidents.

Our Solution manager patch level is 7.1 SP7.

Regards,
Nalla

[former_member541232]

Hi Nalla,

You can go to Define Partner Determination Procedure" and change the setting.

I suppose you don't want the message requester to be the Requester in Request for Change document.

Maybe you can set SDCR001 Requester (CRM) access sequence to "0004 User" !?

Regards,

AD

[Former Member]

Hi Nalla,

For this create access sequance with type Predecing Document = Message Processor.

Next change partner determination of SMCR/ZMCR for the Request add here this access sequance.

Rg Dan