SAP_BASIS update failed and system hangs with "disp+work.exe request handling without progress"

[Former Member]

Hi Experts,

We installed a small ABAP AS for development purposes. When I try to update SAP_BASIS from version 740 SP02 to 740 SP03 using SPAM transaction, the import is always canceled, and the system hangs. When I try to restart the SAP system, it hangs with "disp+work.exe request handling without progress".

Main parameters are:

MS Windows 2008 server (with latest updates)

8 GB RAM

150GB HDD

ST02 does not report any botleneck. I imported latest kernel release 7.41 packages.

Any idea what the problem is?

Thanks in advance!

Kind regards

Gabor

[former_member182657]

Hi Gabor,

Could you share host file as per dev_disp it's showing issue with DNS settings.Are you able to resolve your system hostname by pinging of your IP .Please share the results & confirm for sufficient free space on the system.

Thanks,

Gaurav

[Former Member]

Hi Gaurav,

I unkommented 127.0.0.1 localhost in the hosts file.

I get correct IP address when pinging the host name.

I have 50GB free disc space out of 150GB.

Regards

Gabor

[Sriram2009]

Hi

Sine this is new SAP system as per this SAP Note 88416  have you define the memory parameters?

BR

SS

[Former Member]

Hi,

yes, I checked all profile parameters and they are were all set to the recommended values.

Br

Gabor

[former_member182657]

Hi,

Please share SLOG , ALOG,dev_w0 & dev_disp files for analysis.

Thanks,

Gaurav

[Former Member]

Hi,

thank you for your quick reaction. Please find the logs attached.

Regards

Gabor

dev_disp.txt.zip

dev_w0.txt.zip

ALOG1414.txt.zip

[Former Member]

And the slog...

SLOG1414.txt.zip

[Former Member]

you sure you got sufficient freespace in the database logs? if oracle ie archive stuck.

[former_member185239]

Hi Gabor,

There is some problem with the DNS as what the log is suggesting.

If you See the dev_disp log first part

Mon Mar 31 11:42:13 2014

NiMyHostName: hostname = 'ML-NW74'

NiHLGetNodeAddr: got hostname 'ML-NW74' from operating system

NiIGetNodeAddr: hostname 'ML-NW74' = addr 192.168.0.8

NiHLGetHostName: got address 192.168.0.8 from operating system

NiIGetHostName: addr 192.168.0.8 = hostname 'ML-NW74.loc.m' (fq)

NiHLGetNodeAddr: hostname 'www.doesnotexist0160.qqq.nxst' not found by operating system

Mon Mar 31 11:42:13 2014

If you scroll down , you will get the below

NiHLGetHostName: found address 127.0.0.1 in cache

NiIGetHostName: addr 127.0.0.1 = hostname 'ML-NW74.loc.m'

NiIRead: SiRecv failed for hdl 379/sock 1104

    (SI_ECONN_BROKEN/0; I4; ST; P=127.0.0.1:49771; L=127.0.0.1:3200)

NiSelISelectInt: 1 handles selected (1 buffered)

Just correct the hostnames in hosts file as the server ML-NW74.loc.m is picking up the local 127.0.0.1. just uncomment it hosts file.

With Regards

Ashutosh Chaturvedi

[Reagan]

It looks like you have problem with the database.

Connect to the database using MaxDB Studio and check the free space in the log area.

Regards

RB

[Former Member]

Hi,

this is a next problem, when I connect to the database with MaxDB studio manager (7.4) I can connect with Control or SUPERDBA user, but when I try to select Log Area, I get error message "-24988 SQL error [info LOG -d]; -4008, Unknown user name/password combination".

I tried also default DB users/PW acording to Changing the Passwords of Standard Users (SAP Library - Basic Information) ,but it did not worked.

Any hints on this?

But there is 50GB free disc space out of 150GB in general.

Regards

Gabor

[Former Member]

Hi Ashutosh,

do you mean to have 127.0.0.1 localhost unkommented in the hosts file?

Regards

Gabor

[former_member185239]

Hi Gabor,

Please check the below thread

1. http://scn.sap.com/thread/3176088

2. http://scn.sap.com/thread/3165601

3.http://scn.sap.com/thread/1995191

4. http://scn.sap.com/thread/1985099

You can remove the 127.0.0.1 from hosts file if it exists.

please paste the R3trans -d logs (trans.log)

With Regards

Ashutosh Chaturvedi