Self service password reset issue

[Former Member]

Hello Experts,

An issue about self service password is being encountered. I am setting the new password over self service password reset page, but unfortunately it is not being triggered to the target systems(SAP and AD). In the job log, instead of running the pass 'changepasswordabapuser' or 'setadspassword', IDM is running pass 'update abap user' or 'update ads user'.

But if I change password of a user via Administrator login(in change identity), the password is getting changed on all target systems. Kindly suggest!

Version: IDM 7.2

Thank you,

Girish

[ChrisPS · Accepted solution]

Hello Girish,
                  see if note

1936431 - Self Service Password Change - Modify task is called rather than
Set Password task

can help in this case.

Regards,

Chris

[Former Member · Accepted solution]

Hello Chris,

Thank you for the response. I tried the steps mentioned in note-1936431, but no results. It is still working as it was before. Any thing else I should take care of  ?

Many thanks,

Girish