"Actions" button missing in incident and problem management

[Former Member]

Hello,

e.g. in ChaRM (transaction type SMCR) the status changes are done via actions.

How can this be adapted to incident or problem management (SMIN, SMPR)?

There is no "Actions" button here. How to make this visible?

This button is missing in SMIN and SMPR, screenshot from SMCR:

Thanks in advance.

[Former Member]

Is there no way to do the status changes for transaction type SMPR via actions like for SMCR?

[Former Member]

Hi Jan,

In Incident and problem management, will change status directly, please check the below demo for more clarification.

https://websmp108.sap-ag.de/~sapidb/011000358700000478972011E/index.htm

Rg

Karthik

[Former Member]

Hi Karthik,

thank you, I know 😉

But I want to change it, so that it will use actions like in RfC.

Regards,

Jan