Personas - 1 Transaction, 2 Flavours and 2 Business Processes

[Former Member]

Hi,

Any tips on how to handle this situation ...

We use a lot of notifications for different things, we are using them for our helpdesk system and now for something else... We also use the worklists for notifications and the various workflows.

So I have 2 flavours for a notification transaction IQS23, and 2 of the worklist and of the workflow inbox, how do I get Personas to know which flavour I want it to render based on which worklist or business process I'm coming at it from?

I have shortlinks created for all my transactions but that doesn't seem to matter since I'm coming at the transaction from a worklist or workflow inbox.

This must be possible...

thanks,

Neil

[tamas_hoznek]

This would require dynamic flavor switching once you entered the transaction, which is not yet provided in Personas.

Right now what you could do is to have a script that makes the decision which flavor is needed and then calls the appropriate shortlink, but the issue is that this will open a new tab or browser window.