SC status is still in Awaiting for Approval Even after PO and confirmation creation.

[Former Member]

Hi Experts,

We have SRM 7.0 with Classic scenario, Here we have strange case where for One SC already backend PO created and Confirmation is done. Still SC status is showing as Awaiting for approval. Kindly Help me to solve this issue.

Thanks in advance

BR,

Basu

[suresh_murugan · Accepted solution]

Hi Basu,

What is the workflow framework that your are using. Is  it application controlled workflow?

1.     Go to T code BBP_PD and check if the workflow triggered for the shopping cart is in in-Process status. If it is in in-process status copy the header workitem and go to T code SWPC , remove all the values displayed in the selection screen just enter the header work item ID and execute.  If you are able to see any entry after execution select it and click on continue workflow. this will fix your problem.

2.     Check in transaction SM58 to see if there are any failed entry on the day of shopping cart creation , if there is any entry in failed status please reprocess the LUW.

hopefully any one of the above steps will fix your issue.

Regards,

Suresh

[Former Member · Accepted solution]

Hi Suresh,

We have checked all possibilities, there is no crash nor any issue with the Workflow. Due to the system performance issue it took quite a long time to update. when we checked next day, status was Approved.

Thanks a lot for your time and positive Response.

BR,

Basu

[vinita_kasliwal]

Are the reports schedules in your system correctly and are they running ?

Clean_req_req_up and bbp_get_status2 .. also check the entries in table bbp_document_tab .. and see if there is any entry related to SC ?

Let me know your inputs

[Former Member]

Hi Vinita,

We have all the jobs in place with priority, This issue got resolved and it was due to the System performance.

Thanks for your Input,

BR,

Basu

[vinita_kasliwal]

oh thats great to hear please could you share a little more detail on how did it got fixed ? What exactly you did for the performance issue . ?