service desk integration with 3rd party tool

[richard_pietsch]

Hi all,

I've problems understanding the setup of connecting a 3rd party service desk tool with solman itsm.

So far it's clear that I need to activate and configure the service provider and consumer in soamanager.

The webservice then will be called by the 3rd party tool with corresponding data.

However, according to spro I need to define a value mapping for incoming/outgoing calls.

I do not understand this mapping... the WSDL of webservice ICT_SERVICE_DESK_API contains lots of fields, but in spro -> value mapping I can only define the following fields (which are hard coded in type pool AIICT):

SAPCategory

SAPComponent

SAPDatabase

SAPFrontend

SAPIncidentID

SAPIncidentStatus

SAPInstNo

SAPOperatingSystem

SAPSoftwareComponent

SAPSoftwareComponentPatch

SAPSoftwareComponentRelease

SAPSubject

SAPSystemClient

SAPSystemID

SAPSystemType

SAPUserStatus

What about attachments, priority etc.?

Will the interface parameters mapped to these ones?

For what purpose do I need to maintain the value mapping?

Can you give me a hint?

Regards, Richard Pietsch

[richard_pietsch]

no one?

[Former Member]

can you please check the WIKI Solution manager Service Desk Integration with third party service desk - SAP Solution Manager - Sec...