Customer Standard Order was delivered with credit status not approved and blocked.

[Former Member]

The Customer Standard Order was delivered with the credit status not approved and blocked.

3 orders were delivered without credit limit and now the credit limit is exceed in more than 250%,

We have checked the settings in OVAK and the assignment is correctly set as D and 01. This is an issue with a high risk customer with static check in OVA8 transaction.

Please advice.

BR

Anuja

[moazzam_ali · Accepted solution]

Hi

Are you saying that system bypassed credit check? System was supposed to block order but it allowed delivery and PGI? Did you check the change log of order? Some user might have changed the status by releasing order. Did you check that?

Thank$

[Former Member · Accepted solution]

Hi,

The order and delivery was created on 25.2. The change log in the sales order shows changes from 26.2.

The system by passed the credit check and created invoice on 26.2. We want to know how the system allowed the invoice to be created in this case.

[srinu_s1 · Accepted solution]

What about the current situation for the new sales orders? is it blocking or still by passing it for new order also?

[Former Member · Accepted solution]

We are checking that with the user. Will inform you as soon as we get a reply from them.

[moazzam_ali · Accepted solution]

Hi

For this you can check credit status of that order directly in table. Check what is there in VBUK-CMGST field. Check and update.

If it is other than C or D then it was not blocked. If it was not blocked then you have to check change log of FD33 and see what was credit limit at that time. Also check if there was some credit balance in customer at that time or some credit value in Sales value field in FD33. Are you using open orders/deliveries for calculating credit exposure?

Thank$

[srinu_s1 · Accepted solution]

Please check two things.

1. FD32/33 change log, here you can find out everything.

2. check in OVA8 againinst the static check wehter statu/block field is checked or not

Thanks,

Srinu.

[Former Member · Accepted solution]

Hi,

I checked in FD32 for changes. they have removed the block for field KNKK-CRBLB, that was the reason why system allowed to create sales order without credit block. problem is solved.

Thanks for your help.

[Former Member · Accepted solution]

I have the little bit doubt.user hvae there authority  to change the status.how user remove the block i thick every configuration will be in hibernate.

[srinu_s1]

The Customer Standard Order was delivered with the credit status not approved and blocked.

If the sales order is blocked system can not allow you to create delivery with out approving it.

3 orders were delivered without credit limit and now the credit limit is exceed in more than 250%

There could be reason that in FD32 for the payer customer the risk category might not have been assigned during those 3 sales orders creation. Also one more reason in OVA8 against the Static credit check if open order field is not ticked.

Please let me understand what is your exact issue currently?

thanks,

Srinu.

[Former Member]

The order and delivery was created on 25.2.14 The change log in the sales order shows changes from 26.2.

In FD32 also, the risk category was assigned to this customer in oct 2013.

In OVA8 also, the open order and open delivery is checked for this customer.

Please advice how to investigate further.