Picking Error

[Former Member]

Hello,

I have the following issue at the picking process:

- It was created a order sales with 4 materials (item: 10, 20, 30, 40).

- It was executed the picking for all items.

- It was created an invoice for all items (then we noticed the item 20 wasn't there)

This invoice is already billed. This issue was in 05/2013, but only now they noticed this issue.

When we look at Flow of Documents we can see that item 20 still with the status "Processing", while the others items are all done.

We don't know what to do with this item, because it was billed, it is not in inventory, it is just lost in somewhere of system.

And this item is not in the company anymore!

Do you guys have any idea about what happened and what can we do to fix it?

Thank you!

[ivano_raimondi · Accepted solution]

Hello,

I suppose that the SD process is: order -> delivery -> picking -> invoice.
The delivery has items 10, 20, 30, 40 all picked.
But the subsequent billing document has only items 10, 30, 40. So the delivery item 20 is unbilled.

Is it right ?

Why don't you simply run VF01 to bill item 20 of the delivery ?
Best regards,

Ivano.