Picking

[Former Member]

Hello,

I have the following issue at the picking process:

- It was created a order sales with 4 materials (item: 10, 20, 30, 40).

- It was executed the picking for all items.

- It was created an invoice for all items (then we noticed the item 20 wasn't there)

This invoice is already billed. This issue was in 05/2013, but only now they noticed this issue.

When we look at Flow of Documents we can see that item 20 still with the status "Processing", while the others items are all done.

We don't know what to do with this item, because it was billed, it is not in inventory, it is just lost in somewhere of system.

And this item is not in the company anymore!

Do you guys have any idea about what happened and what can we do to fix it?

Thank you!

[douglasmarcel · Accepted solution]

Rosa,

Considering that the billing document was created in the last year and the fiscal year is already done, there's nothing much to do about this issue. Inserting an reason of rejection as Lakshmipathi suggested, will update the status to 'Completed' in the document flow, like in the other cases.

Otherwise, if you had goods movement to this item, you could perform an inventory adjustment. There are special movements to this purpose, 711 and 712.

How's the accounts receivable? Did the customer paid for this item? If it is still pending on your accouting, consider create an credit invoice. In this case, you'll need to do the compensation manually.

Hope it can help you somehow.

Regards,

Douglas

[phanikumar_v3]

What Was the Item Category of the 20th Line item??

Your FI team has taken this as lesson--good, but please think if the 20th line item is high valued material then what will you do??

You kept Billing Block for this item category in VOV7... right..

Normally whenever you are trying to create the Bill reference from delivery---if system unable to copy all the Materials from delivery to Billing--then standard system issues an error log at the Time of Billing creation(Shift+F1)(It might have ignored by the End user)--Need to correct this With Copy controls for that specific item category...

Why dont you create Billing, only for this 20th line item  now and check the Response of system and update us...(You can rise Debit memo too)

I think putting reason for rejection(sorry to remind you that you already delivered and Your Customer Enjoying--then you cannot use this field of reason for rejection just for sake of reporting--needless to mention that if  proceeding document exists you cannot keep reason for rejection for this line due to will be in Display)

Note: You can still put reason for rejection even though proceeding document exists--you can google this as suggested by our respected senior Mr Jyothi Prakash.

Regards

Phanikumar

[Former Member]

Thank you for your concern!

We can't do anything about it anymore.

If we bill this material right now, we will have fiscal problems.

So we chose to loose the money, and let this item "lost" in the system.

Thank you!!

[Former Member]

Hello !!

We founded that this issue was caused because the material was blocked for billing.

The material is not in our company anymore, it's in customer.

Our FICO decided to do nothing with this material.

So they don't want to reject the material in Order Sales, because the material will come back to inventory and we don't have it anymore. We will just let this the same way and take it as lesson to don't do it again.

Thank you all for the help!

[douglasmarcel]

That's right Rosa!

Consider advise the employees of the expedition to allow the shipments only if the invoice is printed, always. Otherwise, it can causes fiscal executions.

Regards,

Douglas Marcel

[Lakshmipathi]

Just assign Reason for Rejection for that line item in sale order

G. Lakshmipathi